Customer Success Specialist (German Speaker) at Noovy

Customer Success Specialist (DACH Market/German Speaker) at Noovy (Must be physically present in Germany)

Are you a hospitality professional in Germany who thrives on building relationships? Noovy is expanding

and seeking a dedicated Customer Success Specialist to support our clients in the DACH market. This

is a fully remote position where you will be the key contact for hoteliers, ensuring their success and

satisfaction with our platform.

What you'll do:

● Onboarding: Guide new clients through a seamless 4-week onboarding process, ensuring they

are fully set up and confident with our system.

● Support: Be the first point of contact for hoteliers, handling their questions and resolving issues

efficiently via email, chat, and phone.

● Account Management: Act as a trusted advisor to our partners, ensuring they have the

necessary tools and support to succeed.

● Additional Responsibilities: There will be opportunities for on-site client visits and assisting with

the design and delivery of training sessions.

Who you are:

Experience: You have at least 1 year of experience in hotel operations (e.g., front desk, reservations)

and a solid understanding of systems like PMS, booking channel management, and hotel revenue

management.

Skills: You are a natural communicator with strong empathy, patience, and problem-solving skills. You

have a genuine passion for the hospitality industry.

Languages: You are fluent in German and English.

Location: This is a remote role. You are also willing to travel for on-site client onboarding in Germany. 20% travel may required (On company Expense).

What we offer:

● Competitive Salary: A salary of €2,300-3,000 per month depending on your experience.

● Work-Life Balance: 25 vacation days per year.

● Perks: Travel allowance, pension contributions, and discounts on Noovy's products.

● Growth: We support your professional development and provide the best tools for both office and remote work.

● Team: You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.

Quentin hotels wants to provide everyone with the opportunity to explore the cities we know and love. Therefore we have a collection of unique hotels located in the city centers of Amsterdam, Berlin, and Prague. Once upon a time, we started as a small city center hotel. Now several years and a few hotels later our core has not changed. Each of our venues has a unique character, style, and story. No room is the same and all hotels are in interesting buildings, conform to the city they are in. In order to make sure we can provide everyone with the opportunity to explore the cities we know and love. Our team can give you great tips that only locals would know. Looking for some wining, dining, shopping, or culture, we are here to help! Providing you with tickets, transportation, bikes, or bookings.