Front Office Manager

Are you ambitious, excited to make the best out every guest stay, and able to lead the Front Desk to the highest service quality one can imagine? Are you eager to learn and grow while working in an amazing team? Hilton Rotterdam is looking for you!

What makes working at Hilton different?

Hilton Hotels & Resorts is one of the most well-known names in the hospitality industry. We know that when we invest in our Team Members, our guests and communities we will all benefit. It is why we are committed to providing industry-leading benefits that empower Team Members to be their best selves, in and outside of work, and creating meaningful personal and professional growth opportunities for all. We encourage our Team Members to find their passion to create their own journey to careers that are right for them.

What will I be doing?

As a Front Desk Manager, you will oversee the Front Desk Team which is the main connection between the guest, the hotel, and the various hotel departments. A Front Front Manager is responsible for managing the first impressions of our guests and, therefore has to perform the following tasks to the highest standards:

• Oversee the entire Front Desk operation to maintain high standards

  
  

• Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement

  
  

• Ensure regular and VIP Guests are recognized and that the Front Desk department operates with a sales attitude and promotes the hotel brand’s loyalty scheme

  
  

• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

  
  

• Set departmental objectives, work schedules, budgets, policies, and procedures

  
  

• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

  
  

• Maintain good communication and working relationships with all hotel departments

  
  

• Monitor staffing levels to meet cover business demands

  
  

• Recruit, manage, train and develop the Front Desk team

  
  

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous managed a Front Desk team at a similar operation size

  
  

• Be an inspiring leader for the team

  
  

• Committed to delivering high levels of customer service

  
  

• Good communication skills and people management skills

  
  

• Willingness to develop team members and self

  
  

• Flexibility to respond to a range of different work situations

  
  

• In possession of a work permit for The Netherlands

  
  

What are the benefits when working at Hilton Rotterdam?

• Up to 40 nights per year highly discounted rates (staff rate) in all Hilton Hotels Worldwide, including 50% discount on F&D in restaurants managed by Hilton

  
  

• Up to 70 nights per year highly discounted rates (Friends & Family rate) in all Hilton Hotels Worldwide

  
  

• Extensive development opportunities supported by our Learning & Development department

  
  

• Travel allowance according to policy of Hilton Rotterdam

  
  

• Free use of hotel fitness facilities

  
  

Do you recognize yourself in the description? Apply here! We look forward welcoming you to the Hilton Family.

Hilton is #1 Great Place to Work! - Working at Hilton | Great Place To Work®

Hilton Rotterdam is een internationaal 5-sterren hotel, dat al sinds 1963 een icoon is in het hart van Rotterdam. Het hotel beschikt over 254 gastenkamers- en suites, maar ook over verschillende vergaderzalen met een capaciteit van 4 tot 325 personen. Onze gasten kunnen genieten van een heerlijk ontbijt en een all-day dining concept in restaurant JAQ.

Ons team is erg divers en internationaal. Wij zorgen er samen voor dat de gast een perfect verblijf heeft en van uitstekende service geniet. Daarom staan wij voor support en ontwikkeling voor al onze Team Members! Ben jij leergierig en enthousiast? Wij zorgen ervoor dat jij de tools hebt, zodat jij het beste uit jezelf kunt halen!

Voordelen van werken bij Hilton:

• Reis, ontdek en proef met hoge kortingen via Hilton GO!

o Voor jou: Team Member room rate in alle 7.700 Hilton Hotels

o Voor je vrienden en familie: Friends & Family room rate in alle 7.700 Hilton Hotels

• 50% korting op F&B in Managed Hilton Hotels in Nederland
• Persoonlijke ontwikkeling via onze Learning & Development afdeling en Hilton University
• Guest Experience: 1 gratis overnachting inclusief diner en ontbijt voor jou en je +1!
• 24/7 gebruik van onze fitness
• Team Member restaurant: iedere dag een andere warme maaltijd tijdens werk!

Ben jij klaar om je Hilton carrière te kickstarten bij ons?