Concierge Management Trainee

Do you enjoy creating unforgettable moments, coordinating seamless experiences, and making every guest feel truly cared for? We’re looking for a Concierge Management Intern who brings structure and a sharp eye for service excellence. From managing complex guest requests to elevating our daily operational flow.

Why you’ll love your journey with us

• At Anantara, we believe in rewarding your ambition with exceptional benefits:

  
  

• Internship allowance of €750 gross per month (based on 5 days per week)

  
  

• Global team member rates at 500+ Minor Hotels worldwide

  
  

• Friends & Family rates so you can treat your loved ones

  
  

• 50% discount on F&B at 20 luxury hotels in Amsterdam

  
  

• A complimentary experience stay to immerse yourself in the Anantara guest journey

  
  

• Access to tailored learning programs and our online university

  
  

• Priority access to internal vacancies across Minor Hotels

  
  

• One complimentary meal per shift

  
  

Your role in the journey

• Supporting daily concierge operations, including doorman and bellman operations

  
  

• Being in charge of implementing and maintaining LQA standards across the full team, ensuring consistent luxury service delivery

  
  

• Following up on guest requests and assisting with complex cases

  
  

• Coordinating with internal departments and external partners

  
  

• Helping evaluate partner performance

  
  

• Logging and analyzing service incidents

  
  

• Contributing to process and service improvements

  
  

• Assisting with SOP updates

  
  

• Supporting reporting and basic data analysis

  
  

• Working with Excel and SAP

  
  

• Helping onboard and train new team members

  
  

• Joining team briefings and evaluations

  
  

What you’ll bring

• (Bachelor) student Hospitality Management

  
  

• Strong communication skills in English (Dutch is a bonus)

  
  

• A structured, proactive and service-oriented mindset

  
  

• A genuine passion for luxury hospitality and guest experience

  
  

• Confidence in working with different departments and partners

  
  

• Curiosity, professionalism and positive energy

  
  

• A valid driving license for valet parking (is a bonus)

  
  

Where your journey will take place

Located on Amsterdam’s iconic Dam Square, with views of the Royal Palace and the National Monument, Anantara Grand Hotel Krasnapolsky Amsterdam blends timeless elegance with modern luxury.

From Michelin-starred dining at The White Room, to the artisanal cocktails of The Tailor, and the breathtaking historic charm of the Wintergarden, our hotel is a destination in itself.

Ready to begin your journey?

Send your CV and motivation letter to Nina Radak (click on the apply button).

Not entirely sure which role fits you best? Reach out! We love to help you find the perfect match for your journey.

A unique combination of city life and contemporary luxury, Anantara Grand Hotel Krasnapolsky Amsterdam harmonises the best of both worlds – a meeting place for travellers, but also a place to relax and explore Amsterdam. 

Designed from 55 canal houses, this luxurious hotel enjoys an enviable central location on Dam Square, facing the National Royal Palace. The city’s museum and shopping districts are at our doorstep, making it the perfect base as you explore the heritage and cultural treasures of this captivating city. 

Once a small coffee house run by Mr. Krasnapolsky, today’s hotel charms visitors with luxurious guest rooms and indulgent dining. The White Room, the hotel’s exclusive Michelin-starred restaurant, serves up exquisite culinary experiences, while the award-winning cocktail bar The Tailor and the modern-yet-elegant Grand Café Krasnapolsky offer distinct gastronomic journeys to savour.

Add 402 contemporary guest rooms and suites, over 2,000 square metres of meeting space, a pampering spa and wellness spaces for memorable stays with a distinctive local touch.